Privacy Policy

Therapist Search Ltd ("Therapist Search", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data when you use our website at therapistsearch.co.uk.

1. Who we are

Therapist Search Ltd is registered in England and Wales. We are the data controller for personal data collected through this website. For privacy-related queries, contact us at privacy@therapistsearch.co.uk.

2. What data we collect

For clients (visitors searching for counsellors)

• Search queries (e.g. location, specialism) — not linked to your identity unless you have an account
• Contact form submissions (name, email, message)
• Standard server logs (IP address, browser type, pages visited)

For counsellors (registered practitioners)

• Name, email address, phone number
• Professional details: qualifications, accreditations, specialisms, fees, location
• Profile photo (if provided)
• Billing information (processed securely by our payment provider — we do not store card numbers)

3. How we use your data

• To display counsellor profiles in search results
• To process subscription payments and manage accounts
• To respond to enquiries sent via our contact form
• To send service-related emails (e.g. account notifications, payment receipts)
• To improve and maintain the website

We do not sell your data to third parties. We do not use your data for advertising profiling.

4. Legal basis for processing

We process your data under the following bases (UK GDPR):

• Contract: to provide the service you have signed up for
• Legitimate interests: to improve our service and prevent fraud
• Consent: for any optional marketing communications (which you may withdraw at any time)

5. Data retention

Counsellor account data is retained for as long as your subscription is active, plus 2 years for legal and billing purposes. Contact form submissions are deleted after 12 months. Server logs are retained for 90 days.

6. Your rights

Under UK GDPR you have the right to: access your data, correct inaccurate data, request deletion, object to processing, and data portability. To exercise any right, email privacy@therapistsearch.co.uk. You also have the right to lodge a complaint with the ICO (ico.org.uk).

7. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use tracking or advertising cookies. You can manage cookies in your browser settings.

8. Third-party services

We use the following third-party providers who may process your data on our behalf:

• Stripe — payment processing
• Supabase — database and authentication hosting

9. Changes to this policy

We may update this policy from time to time. We will notify registered counsellors of material changes by email. Continued use of the site constitutes acceptance of the updated policy.

10. Contact

For any privacy questions, contact us at privacy@therapistsearch.co.uk.